Customer Support

Our approach to customer support is highly personalized. We cater our services to meet the needs and exceed the expectations of each individual customer.

Personalized Service & Support

We treat each other as family, because at the end of the day, that’s who and what we are. When support is needed, you know who to call, what phone number to dial, which email address to use, and when to expect a response.

Customer Support Regions

WEST

CENTRAL

EAST

Epic Flight Support & Authorized Service Centers

Our factory-direct facility in Bend (KBDN) and ever-expanding network of Authorized Service Centers (ASCs) offer service and support to our customers near and far. Each Authorized Service Center is hand selected, with mandatory Epic-specific maintenance training.

You can be assured that wherever you are, your aircraft has the support needed to return to service as quickly and safely as possible.

“Our mission is to deliver world-class customer service, adaptive and innovative solutions, and premier support while ensuring every Epic turboprop sets the standard for reliability and safety in the skies.”

Justin Croteau

Customer Service Manager, Epic Aircraft

Warranty coverage

We’ve got you covered.

Epic Aircraft offers industry-standard warranties to provide you with the assurances that your aircraft will be covered, from leading-edge technology to performance-enhancing equipment.

Check out Jeppesen PilotPak

Specifications Epic Safety Program^™ Epic Flight Training Careers Epic portal